Charleston Rug Cleaning FAQs

How is my rug cleaned?
After we do our visual inspection and explain the cleaning results, your rug gets vibrated to loosen and remove all the dry hidden dirt from your rug. Then your rug is tested for color bleed and shrinkage. The results of these tests determine the cleaning method. We have every method from complete submersion to completely dry. Your rugs are cleaned one at a time, not in a machine with other rugs. This insures that your rugs do not get contaminated by someone else's dirty rug. You rug is rinsed thoroughly so no soap residue remains. After it is air dried, your rug gets dry-cleaned to bring out the sheen. 

 What types of rugs do you clean?
We clean all types and sizes of wool, silk, natural fiber, and synthetic area rugs.  

 Can you remove pet odors?
Yes, depending on how your rug is made, we can remove up to 95% of the odor. 

Can you remove yellow pet stains?
When wet, pet stains are acidic. Then they will turn alkaline as they dry, and their chemical reaction on the fibers is permanent in most cases, especially on wool area rugs.

 How long does it take to clean my rug?
We ask for 5-7days so that we can get your rug as clean as possible. For moth treatments and repairs, we need a little longer.  

Can I have my rug picked up and delivered back to me?
Yes. We can pick up or deliver your rug(s) during the week in most areas. 

 Is my rug worth cleaning?
We will tell you up front what you can expect from our cleaning. We will then let you know if it is time to get a new one, or if we can improve your current one.

How much does it cost to have my rug cleaned? The cost is based on the fiber type, size, and any extra treatments your rug needs. This is all discussed upon our visual inspection of the rug. A typical rug cleaning will range between $1.50 - $3.00 per square foot.